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Training Courses

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 2014/15 Training Schedule 

Training can be tailored and delivered at your office or our training facility.


BUSINESS SKILLS 


COMMUNICATION & CONFLICT MANAGEMENT PROGRAM

  • Communication I Plan & Deliver

  • Communication II Mutual Understanding & Results

  • Conflict Resolution I Causes & Styles

  • Conflict Resolution II Situations & Decisions

  • Conflict Resolution III Dialogues & Behaviors

CUSTOMER SERVICE AND SALES PROGRAM
ACHIEVING STELLAR SERVICE EXPERIENCE™

  • Owning the Customer Experience™

  • Meeting Business & Personal Needs™

  • Reaching for Stellar Service™

  • Managing Difficult Conversations™

  • Dazzling Your Customers™

  • Teaming Up for Seamless Service™

  • Elearning: Caring for Customers™

  • Elearning: Healing Customer Relations™

  • Capstone: Achieving Stellar Service™

HR "REAL IN THE FIELD" FOR SUPERVISOR & MANAGERS

  • Setting Goals & Review Results™

  • Your HR Role as the Supervisor/Manager

  • Best Practice of Managing Attendance & FMLA Compliance

  • Reasonable Accommodations & the Interactive Process

  • Workplace Violence Prevention

  • Effective Practices of Handling Terminations and Dismissals

  • Essential Interviewing Skills™

INDIVIDUAL CONTRIBUTOR

  • Effectively Working with Multi Generations

  • Multitasking for Excellence

  • Your Brain at Work

  • Mastering a Positive Attitude

LEADERSHIP ACADEMY PROGRAM

  • Maximizing Your Strengths: Empowering Self & Staff

  • Setting Goals & Achieve Results

  • Strengthening Your Collaborative Leadership Style

  • It Changed Again

  • Strengthening Your Emotional Intelligence

  • Virtual Leadership

MANAGER DEVELOPMENT PROGRAM 

  • Communicating for Leadership Success™

  • Setting Goals and Reviewing Results™

  • It Changed Again

  • Workload Management™

  • Making Meetings Work

  • Building An Environment of Trust

  • Delegating For Results™

  • Accelerating Business Decisions™

PRACTICAL PROJECT MANAGEMENT COURSE     

  • Day 1 Project Initiation: Plan Development & Work Breakdown      

  • Day 2 Project Life Cycle: Scheduling, Delivery, Control & Closure     

  • Day 3 Timeline Management & Applying Principles and Use of Tools

SUPERVISOR DEVELOPMENT PROGRAM I

  • Team Lead & Supervisor Readiness

  • Super Worker to Supervisor I, II

  • Understanding Personalities

  • Coaching for Success I, II

  • Managing Priorities

  • Team Motivation

  • Effectively Managing Challenging People I, II

SUPERVISOR DEVELOPMENT PROGRAM II 

  • Effectively Working with Multi Generations

  • Shift Management:People, Process, Productivity

  • Multitasking for Excellence

  • Training Within Industry (TWI)™Job Instruction


 CONTINUOUS IMPROVEMENT & COMPLIANCE


AB1825 COMPLIANCE: Sexual Harassment Prevention (certificate) 

 

LEAN ENTERPRISE PROGRAM

  • Lean Principles & Waste Identification

  • Business Process Mapping I, II

  • Visual Management

  • Value Stream Mapping

  • Problem Solving Practices

  • Visual Management I, II

  • Rapid Change Over Processing and Set up Reduction

  • Total Productive Maintenance

  • Introduction to Kaizen

SAFETY IN THE WORKPLACE PROGRAM

  • Basic Mechanics

  • Basic Forklift Operation (certificate)

  • Forklift Operation Refresher required every 2 years (certificate)

  • Safety First!

  • OSHA™ 10 (OSHA approval card)

  • OSHA™ 30 (OSHA approval card)

  • Safety Incident Interview Techniques

  • Safety Awareness: Forklift and Lockout/Tagout

TRAINING WITHIN INDUSTRY (TWI)™

  • Job Instruction (JI) (certificate)

  • Applying Job Instruction on the Job


 COMPUTER LAB PROGRAMS


  • Basic Computers

  • Outlook: Using Calendars & Email

  • Microsoft Excel 2007/2010

  • Basic I, II & III

  • Intermediate I, II & III

  • Advanced I, II & III

  • Social Media


 HUMAN RESOURCES


AB1825 COMPLIANCE: Sexual Harassment Prevention (certificate)

 

HR ESSENTIALS

  • Wage & Hour-Employment and Labor Law Updates

  • Safety First!

  • Annual Performance Reviews

  • Improving New Hire Orientation

  • Essential Interviewing Skills™

HR ESSENTIALS LUNCH SERIES

  • Wage & Hour-Employment and Labor Law

  • Interview and Recruitment Methods

  • Creating a Culture of Safety

  • Social Media

 ORGANIZATIONAL DEVELOPMENT
  • Developing Goals, Mission, Vision, Values and Implementation  

  • Employee and Executive Coaching 

  • Strategic Planning

CUSTOMIZED TRAINING REQUEST

 


         

                     

Butte College | 3536 Butte Campus Drive, Oroville CA 95965 | General Information 530.895.2511

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